Shipping policy

Your order will only be dispatched when every item is available. This means that the expected delivery date will be that of the longest lead-time item.

Once a delivery date has been booked you must be able to take delivery on that day. 

For security reasons a signature is required upon receipt of your order. If no one will be available to sign for your delivery please supply an alternative address.

If you are out when courier attempt delivery your order will be returned to our warehouse and a £60 failed delivery fee will be payable before we can re-arrange delivery. If you decide to cancel the order instead of have your order re-delivered then the £60 fee will be deducted from your refund.

You must check there is suitable access to your delivery address and that we can deliver your item/s of furniture. This includes access and parking for a large delivery vehicle and access through your home to get your order into its intended room. Any refunds due to access and/or size issues will have a £60 failed delivery fee deducted.

Note: Delivery company drivers will deliver up to the ground floor providing there is suitable and safe access. Beyond this it’s at the drivers discretion. Please call us on 07466986736  if you have any queries or concerns about this.

Finally, we work hard to keep our delivery promises however delays can occur that are outside our control. ITS Furniture will not be liable for any late or missed delivery.