Refund policy

Product Damage or Loss:

You must note any packaging or product damage clearly on the delivery note (do not sign it unchecked) as we cannot accept liability for any damage reported to us at a later date.

We will require photos (via email, text, or post) showing the damage or fault before we can determine the best course of action.

Damaged or faulty products will where ever possible be fixed by sending out a furniture restorer to your address.

If you are out when the furniture restorer calls we will rearrange another visit however there will be a charge for this. 

 

 

 Returns & Refunds:

You can let us at the time of delivery that you wish to return your item/s. In this instance a collection will be arranged for the item/s to be returned to us.

Items must be returned in their original packaging and in a perfect and saleable condition. You will then be refunded minus the £60 collection charge within 30 days.

Items returned to us without their original packaging or not in a perfect and saleable condition will not be fully refunded.

Mattresses, pillows,sofas and sofa beds cannot be returned once they have been opened for Hygienic Purposes.

To avoid items being returned you must check there is suitable access to your delivery address and that we can deliver your item/s of furniture. This includes access and parking for a large delivery vehicle and access through your home to get your order into its intended room.

 Any refunds due to access and/or size issues will have a £60 failed delivery fee deducted.

 

 

Made To Order Items:

If you decided to cancel your made-to-order item for any reason, it is unlikely that we could sell it to another customer at full selling price. We’ll therefore charge a cancellation fee of 20% of the order price.

 

Guarantees:

 

All our products come with standard manufacturers guarantee unless otherwise stated.